By Alan Langrall of Green Top Grocery
The four cornerstones are constants in the lifecycle of all co-ops, whether they are startups or stores that have been opened for some time. People often come to the table not knowing what they have to offer, or what is expected of them. Helping volunteers find the fit for their personal talents, and work within the group setting, requires thought and evaluation. When the right person is in the right job, the entire group benefits.
In 2012, Alan Langrall came to the fledgling Green Top Grocery (GTG) startup the way many people start at co-ops. He saw a poster for the first community meeting and was curious. “I still remember that poster featured a big stalk of broccoli with a light bulb base, and something about it really got my attention.“ He kept going to follow up meetings and became an owner at the first event when ownerships were offered. Not yet knowing what was involved in a startup co-op board, Alan volunteered for the first board. “I must have figured they all seemed to be smart folks and that we could just figure it out as we go “ With others, he has attended several Up & Coming conferences, and is excited to see GTG is now in the process of building their store. The staff of FCI is delighted that Alan is sharing his personal story of working to build a co-op, and he welcomes emails at firstname.lastname@example.org.
It’s all about the love, right? Good ideas naturally attract good people and good fortune, right? While certainly recognizing the maximum effort and the considerable time, energy, and hard work that has gone down, Green Top Grocery has indeed been very fortunate. Fortunate
- to have had that genuine, influential, community minded, original organizer who recognized the opportunity and first came up with the whole idea (Elaine),
- to be positioned early (through funds made available) to find and hire that someone with the unique passion and outreach skills needed to grow our owner numbers (Katie),
- to still have that uniquely talented and generous graphic artist as part of our original heavy lifting team (Melanie),
- to be close enough to that thriving, established, model co-op to be mentored and be supported in so many ways (Common Ground Food Co-op) and
- to have the consulting resources of FCI and CDS Consulting Co-op available that have played and continue to play a huge part in the success of GTG.
For me, these people and the gifts they bring really stand out. There are many more outstanding people involved, and other examples of the love and nurturing they bring to the task. May our good luck and fortune continue.
As an early owner and board member, I would often have conversations with new owners and others about our co-op. I came to see myself as working in the background of the organization. My contributions are valuable, but of a different nature than some others. They were the heavy lifters, and I was okay with that. We have had a wide range of lifters and levels of involvement over time as people come and go. I have happily done my share as needed, and at very least continue to show up. There were many times where my energies and skill set proved no match for the meeting organizing, document designing, newsletter writing, spreadsheet producing, or tech savvy contributions of others. At one co-op conference I was reminded that organizations benefit and even need people like me. My contributions are more on the order of balancing and calming in nature. I like to believe there have been times where that was needed.
I recall being part of the reconciliation process through two separate rough patches. Fortunately our consultants helped and their advice was well received. Who knows if my actions moved the pivot points, but it felt right and very necessary at the time. Feelings were indeed hurt each time. Both times, after a few tears and eventual forgiveness, we got back on track. Looking back, it probably made us stronger. I do recall how fragile the whole thing felt with nearly everyone being a volunteer. I wondered what really holds this thing together, and realized it’s really all about the love. You really do have to love it and believe in it. I still wonder occasionally, but now I see it and marvel. As we continue to grow, our momentum feels strong, and that feels pretty great.
Event planning and logistics have ended up being my co-op niche. I just signed on again for another annual meeting planning committee. There will be more events, and a store opening. Check lists! Phone calls! Meetings! Let’s go! We have things to celebrate.
I value this important thought from another co-op conference participant: “If it’s not fun, what’s the point?” Cheers, fellow startup co-ops! Party on!
FCI: Why We Like This: Right from the beginning, matching people’s skills and gifts to the tasks of starting a co-op is super important. The TALENT cornerstone is all about that—putting people to work, seeking out great workers for every task, and building them as steam and keeping the momentum going as the startup progresses. This personal story shows how one committed volunteer can find a niche, adapt to the changing needs of the group, and bring enthusiasm at every turn.
You website is the world’s window to your co-op. Whether you are a new startup with 100 members or an established one with 10,000, giving your site a regular once-over can help build traffic and interest in your startup or store. You may have an elaborate site, a simple Facebook page, or both. It doesn’t take a major overhaul on either to keep your site on track. Open your site/s and check for these five things right now!
- It quickly defines who you are what what you are doing. Be sure your site says you are working towards a RETAIL FOOD CO-OP.,Share how a COOPERATIVE business model is different. Tell why this is important for your group and your community. Startup committee members may be too involved with co-op organizing to remember that total strangers may find your site and want to understand just what is going on here. Sharing your vision and process in a clear way is vital.
- It tells people where you are, and how to reach you. This may sound obvious, but here at FCI we look at lots of co-op sites everyday. About one-quarter of them do not show the city and state they are located in. Even more use contact forms and never list an email address, or phone number. Be sure your “contact” area is not just a form, but also lists an email address for people who want to use it. Most startups do not yet have a location, but they have a town, county, state, zip code—something to tell people that they are in Springfield KY, not Springfield MO or FL. At the very least, show an email address and your city and state in your footer or”about” area. Better yet, get a PO Box and share that—it tells people you are a real entity in the community and they can reach out to you.
- Celebrate your ownership numbers. Nothing tells people that you are serious about building this co-op more than showing how your ownership is growing. Prominently showing your numbers, and keeping them current, lets prospective member/owners know that they are important to launching the co-op. It tells future lenders you are proving your ability to grow. This can be a simple text box stating “As of October 31, 2016, we are 321 owners strong.” Or it can be a fancy graphic showing your goal and where you stand this week. Keep the design easy to update.
- Show your co-op status with a .COOP domain. Don’t wait. Do it now. Only available for cooperative businesses, it puts you clearly in the co-op world. It shows you support the cooperative principles. It tells your community that you are community owned. It may even be less expensive than a dot com for you. Many startups shoot for a dot org in the beginning, but that domain is intended for nonprofit 501(c)3 organizations and charities. As a retail food co-op you will be a business working towards making a profit, and usually that profit will either be turned back into the business or shared with the owners. Extremely few co-ops operate on a truly nonprofit model, and they are usually partially supported by a nonprofit or charitable agency. . Check out our blog post 5 Reasons You Should be a coop from the beginning, and reach out to the author of that post to get started.
- Think like a produce manager—Keep It Fresh! Show you are an active group serious about bringing a retail food co-op to your community. Seeing membership numbers that are seven months old or a Facebook page that has not had a post in over a month can turn potential owners away pretty fast. Check your links—clicking on your website link in Facebook and winding up on an Error 404 page will chase people away. Update everything on a regular schedule. Share info and tidbits to keep your audience excited. Make your web presence your best tool for keeping your community informed on your process and progress.
Your website is THE best way to get the word out as you grow! For more ideas check out the resources on our website and webinar series for marketing, membership, and branding.
By SaraBeth Drybread of Columbus Food Co-op
The staff at FCI knows that the task of opening a new retail food co-op requires many partners. The sheer volume of things to do can sometimes overwhelm even the best startup team. We want to share this story of using community partners to build success, and how startups might benefit from Helpful Partners.
Columbus Food Co-op in Columbus, Indiana knows that the vendors and providers they wish to feature in the store can be their best helpers in promoting the co-op. Presently they are in the implementation stage, they have worked with many producers to bring more value to owner-members even before the store opens. While building excitement for the co-op, they are growing strong relationships with these wonderful partners. SaraBeth Drybread shares two great examples with us and shows how it is a win-win for all parties. Our thanks to SaraBeth and Columbus Food Co-op for sharing their own Helpful Partners with us. For more information about Columbus Food Co-op, email email@example.com. Reach the Food Co-op Initiative staff anytime at firstname.lastname@example.org.
“Before the Store Perks”
Relationships, relationships, relationships! That’s the co-op difference, right? As a startup, it’s important to keep owner-members engaged and feel like they’re benefiting from the time they join your co-op, especially since the process will be long. The co-op’s relationship with local producers and businesses is also key to growth and establishing yourself as an ally.
Our co-op offered “Before the Store Perks” at our farmer’s market. We reached out to local vendors (many of whom were owner-members) and asked them to offer a benefit to owners at the market.
Here are some examples:
- Nightfall Farm: 10% off pastured chicken
- Soapy Soap Co.: $2 off essential oils
- Indiana Craft Jerky: $2 off bag of jerky
- Fleming Family Beef: 10% off purchase
- Poster for participating vendor to display at the farmer’s market
- Owner-member Benefits Cards
- Link to vendor on social media, newsletters, website
- Weekly highlights of participating vendors & benefits
- Mentions on bi-weekly radio morning show where we have a spot
The goal was to show our support and introduce new customers to these local vendors and increase our membership because everyone loves to get a discount!
We had owner-members pick up benefits card our booth which was a great way to engage with them and make sure they were up-to-date on our progress. Are you reading the newsletter? Do you follow us on Facebook? Have any questions?
Sponsor Buy Local Week
Another way to build relationships with local businesses is to sponsor a Buy Local Week (BLW), much like Small Business Saturday. This was one of our earliest initiatives and helped connect us with like-minded business leaders. We got a few fellow sponsors (bank, insurance company, community center) and participating businesses offered a discount to customers and the co-op did the rest.
- Created index-sized cards with participating business logos on the back
- Put Buy Local Week window decals in participating businesses
- Created posters with info and list of businesses and placed all around town
- Bought an add in the newspaper
- Heavily publicized on social media, newsletters, website
The BLW index cards were passed out at the Farmer’s Market, a couple of restaurants put them in with people’s checks, and we put stacks in some of the businesses. People would take a card during BLW to a participating business for the incentive and get the logo initialed on the back. At the end of the week we had a big ice-cream social and gave away door prizes to people who participated and turned in their cards.
This was open to everyone, not just owner-members. All the promotional materials had the co-op logo, website, and social media contacts on them, so it was a great way to build awareness.
Keep reaching out to local growers/producers and businesses.
They are your greatest ambassadors! Growers who have small stores and/or participate in the Farmer’s Market might see the co-op as competition instead of growth potential as another outlet for their goods. This is where education and impact stories from existing co-ops is crucial. Check out the Impact Report from Common Ground Food Co-op, or the Annual Reports from River Valley Market and communicate that type of local sales growth to your membership and potential vendors. One of our market vendors had their best week ever when they offered the discount to owner-members!
Now is the time to start lasting relationships. Do what you can to build your relationships with local growers because they’re your suppliers, customers, investors, and champions for owner growth. Stronger. Together.
FCI: Why We Like This: This type of cooperative community building can excite vendors and show them that owner-members are serious about supporting local producers. It also gives owners a tangible benefit of joining, and joining early—before the store opens. A new retail food co-op’s success can hinge on this type of partnership between co-op, members, and producers.
Thomas Bowen loves startup co-ops. True, he loves all co-ops, but the energy and enthusiasm of startup groups brings a big smile to his face.
Thomas is the director of member relations for National Cooperative Business Association CLUSA, and wants to see every new retail food co-op succeed as part of the greater cooperative community. Contact him at email@example.com to share your story, and see how a .coop domain makes sense for your future co-op.
In his words, here are 5 reasons your co-op should be using a .coop domain:
In the beginning . . . your co-op should be a .coop because:
1—There are coops. There are also co-ops. Coops are for chickens. Co-ops are for members. Imagine the conversation and educational opportunities you have when giving people your website or email address. Principle 5 of the 7 cooperative principles is about education and information. Inform people who you are and what your store will be with your .coop domain. Tell them how different you are from the other places that may sell similar products.
2—.coop domains are unique. They are ONLY available to verified cooperative businesses. Cooperatives are unique businesses–why be lumped into all the coms, nets and orgs of the world. Show your pride and uniqueness! You work hard to show your difference–flaunt it. Plus, the process of verification shows trust and value. You can become a trusted resource for members. You know that group that sells similar products? They can’t have a .coop domain and how many consumers trust them?
3—With your .coop, you get a free gift. They ran out of toasters, so instead you get use of the Cooperative Marque–a unique identifier that is a trust mark for you members and customers. This marque is used exclusively by cooperative business around the world. Yes, your “little co-op” now has international appeal and is in good company. That other place . . . no Marque for you! But wait, there’s more. Act now and you can get your first year of a .coop domain FREE.
4—Sure, it is a little bit more expensive than the other domain alternatives–but this is about your brand and what makes you different from XYZ Grocer. It is a marketing expense. Ask yourself how much marketing you will get for the cost of a .coop domain? (I’ll tell you, not much.) Then what kind of marketing do you want for the cost of another domain type? (I’ll tell you, not much.)
5—If you are thinking you will add the .coop when you open the cooperative, we will say sure, you can do that–but why? Why go about changing your marketing material ($)? Why go about retraining the staff and members? Why worry about forwarding and redirecting emails and web pages and hope that it works when you change? Have no fear, already have your “other domain” (no judgment from me–none)? We can help make redirecting your .com, .org. or .net. This could be one of the easiest decisions you have to make in starting a cooperative, well, except having FCI help you with the startup process.
Why FCI likes this: It is easy for startup groups to think of themselves as volunteer or non-profit type organizations that are struggling to start a cooperative grocery store. But, just as with any startup business in any field, you are starting a real business! You are starting a retail grocery store that, in a few years, could easily be handing a sales volume of over a million dollars. You do not want your members and community come to think of you as that little .org group that wants a co-op. You want them to believe in the goal—a new retail food co-op in your community that welcomes everyone to shop. Every effort you make to show that you are serious about your goal can help move you ahead. Thomas makes a great point with number five—it is expensive to change all your marketing and such later. (Also, when you are ready to hire a general manager, NCBA is the best place to post your job listing and reach a great set of talent.)